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Shipping & Returns


CAALO is pleased to offer free / complementary standard shipping and returns on all full-priced domestic US orders. Customers have the option of purchasing express shipping if they'd like their order sooner.

CAALO is not responsible for any duties, taxes or shipping costs that may be associated with international orders. If the recipient refuses delivery of their order due to a customs charge the package will be considered abandoned by the shipping carrier and CAALO will not be responsible for this package or for processing a refund.



If you would like to return or exchange an item purchased on, please send us a request for a return authorization to within 10 days of delivery date. All returns must be shipped back to us within 7 days of the request approval.

  • Items must be returned in new & unused condition, with all original packaging and tags attached.
  • We cannot refund or take returns on clothing that has been worn or used.
  • CAALO offers free returns on domestic US full price orders over $100.
  • For international orders the customer is responsible for all return shipping costs, duties and taxes. We would recommend using a shipping method with tracking, as we cannot process a return of items that we do not receive.
  • At this time we only offer exchanges on international orders. 
  • Any initial shipping charges cannot be refunded.
  • ALL SALE and/or items purchased with a Promotional Code are FINAL SALE.
  • Due to the intimate nature of facial masks, all sales are final.
  • We reserve the right to refuse any returns which do not meet our return policy requirements or are returned without written approval.


If you have any additional questions regarding your order please contact us at